Refund policy
Buckets & Mitts – Return & Refund Policy (Canada)
Overview
We want you to love your Buckets & Mitts gear as much as we love creating it.
If something isn’t right, we’ll do our best to make it right — here’s how returns and refunds work.
Returns
- We accept returns within 30 days of delivery for most apparel and accessories.
- Items must be unused, unwashed, and in original condition (tags attached).
- Custom or limited-edition items (including personalized or pre-sale pieces) are final sale and cannot be returned.
- To start a return, email us at info@bucketsandmitts.com with your order number and reason for return.
- Once approved, we’ll send you the return shipping details.
Refunds
- Once we receive and inspect your return, you’ll receive an email confirming your refund status.
- Approved refunds are issued to your original payment method (typically within 5–10 business days).
- Shipping fees (if applicable) are non-refundable.
Exchanges
- Need a different size or style?
We currently don’t process direct exchanges — instead, please return your item for a refund and place a new order for the size you want.
Non-Returnable Items
- Gift cards
- Clearance / final sale items
- Custom or personalized designs
- Worn or washed apparel
Canadian Customers
All orders are processed in CAD.
If your order arrived damaged or incorrect, please contact us within 7 days of receiving it.
How to Reach Us
Buckets & Mitts
info@bucketsandmitts.com
We usually reply within 1–2 business days.